Here is an email VC sent to HK on Apr 26.
"HK,
Mitel is ready to take a Wireshark trace on their side. They are opened between 9AM-5PM Eastern time so that means 9PM-5AM Hong Kong time.
How do you want to do this?
Cheers,
VC"
The same week, I was planning a trip for VC to Pinnacle in Maryland, US to test with their equipment. We discussed whether VC would need realtime support from HK for a few hours when he is onsite. However, this got confused with the Mitel work hours and HK thought VC is asking for 9PM-5AM support HKT for the Pinnacle visit. No!
The result: No one ever answered VC's email. VC thought HK fails at communication. HK thought VC is crazy.
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